Refund Policy

General Policy Overview

Jaideebuddy is a listing platform. Most services and bookings are fulfilled directly by the Vendors (business owners). Therefore:

Refund eligibility is primarily determined by the specific Vendor’s policy listed on their profile.
Jaideebuddy facilitates the platform but is not responsible for the quality of service provided by third-party vendors.

If you have booked a service through our platform:

Cancellations 24-48 Hours Prior: Usually eligible for a full refund (minus any processing fees).
Late Cancellations: If you cancel within 24 hours of the appointment, the Vendor may charge a “Late Cancellation Fee” or withhold the deposit.
No-Shows: If a user does not show up for a scheduled appointment, the payment is non-refundable.

For business owners who pay for premium listings or advertising on Jaideebuddy:

Subscription Packages: You may cancel your subscription at any time. Your listing will remain active until the end of the current billing cycle, but no partial refunds will be issued for unused days.
Featured Listings: Once a “Featured” or “Promoted” listing has been activated and visible to the public, it is non-refundable.
Technical Issues: If a payment was made but the listing failed to go live due to a technical error on our end, a full refund or credit will be issued.

To initiate a refund request, please follow these steps:

Contact the Vendor First: Try to resolve the issue directly with the service provider via the messaging system on Jaideebuddy.
Submit a Dispute: If the Vendor is unresponsive or unfair, email us at support@jaideebuddy.com with your Order ID and proof of the issue.
Processing Time: Approved refunds are processed within 5–7 business days and will be credited back to your original payment method.

Any digital products or downloadable guides.
Booking deposits that were clearly marked as “Non-Refundable” at the time of checkout.
Services that have already been fully rendered/completed.